SHIPPING & RETURNS

SHIPPING POLICY

We strive to ensure that your orders are processed and delivered efficiently. We offer reliable shipping options to get your health and beauty products to you as quickly as possible. Orders are typically processed within 2-3 business days and shipped via trusted carriers to ensure safe and timely delivery. Shipping times may vary depending on your location and chosen shipping method.

Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor your delivery. If you experience any delays or issues with your shipment, please contact our customer service team, and we will be happy to assist you. Please note that shipping fees, international duties, and customs charges (if applicable) are the responsibility of the customer.

RETURN & EXCHANGE POLICY

At Kedlestone, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and exchange policy. Items can be returned or exchanged within [X] days of delivery, provided they are unused, in their original packaging, and in resellable condition. For hygiene and safety reasons, certain health and beauty products may not be eligible for return unless faulty or damaged.

To initiate a return or exchange, please contact our customer service team with your order details. Once your return is approved, we will provide instructions on how to send the item back. Refunds will be processed to the original payment method, excluding any shipping costs. If you receive a damaged or incorrect item, please reach out to us immediately so we can resolve the issue. Your satisfaction is our priority, and we are here to ensure a smooth and fair return process.